We are aware of the following issues affecting our servers or services.
Message 0028 - Posted at 11.57am GMT, Sunday March 7th 2010
All e-mail services are back up and running
No e-mail messages have been lost due to this outage
Message 0027 - Posted at 6.47am GMT, Sunday March 7th 2010
Some clients are having problems accessing their e-mail.
This is affecting all electramail accounts and some accounts hosted on ‘Davros’
Please do not change your log-on or password details.
An engineer is on site looking into the problem
Updates will be posted here when we have news
Message 0026 - Posted at 0.50am GMT, Tuesday November 24th 2009
We have now completed uploading all websites for which hold local backups,
and have started building replacements for those that cannot rescued. We will have temporary
sites in place for all affected websites by midday today and hope to have completed the full replacements
before the end of the week.
We would like to thank all of our clients for their support over the last 48 hours
Message 0025 - Posted at 1.47am GMT, Monday November 23rd 2009
All email services have now restored.
We have also now completed uploading most of the websites in our control.
We will complete these uploads in the morning and will be contacting all clients
who manage their own websites. If you manage your own website you can now
upload it to the server using your usual login and passwords.
Message 0024 - Posted at 8.14pm GMT, Sunday November 22nd 2009
All email services are now being restored. This should be completed within 2 hours
We have also now commenced uploading websites.
There are almost 1000 websites to be uploaded so this will take some time but we are
hoping to have this almost completed by the morning.
We again apologies for any inconvenience caused.
We will post further updates here as soon as they become available.
Message 0023 - Posted at 5.21pm GMT, Sunday November 22nd 2009
Our engineers have found that the power outage has damaged the file structure of the main
storage disc used on Davros making it impossible to transfer data directly to a back-up server..
They will load a new operating system and control panel onto a new disc. Once this has been completed
we will have to upload all domains, web-sites etc. individually by hand.
Unfortunately this will take several hours but we will work through the night
until this is completed and we can put Davros back online..
We apologies for any inconvenience caused.
We will post further updates here as soon as they become available.
Message 0022 - Posted at 12.57pm GMT, Sunday November 22nd 2009
Our engineers and now transferring accounts, domains and services to a back-up server
at a different location.
We will post further updates here as soon as they are available.
Message 0021 - Posted at 11.05am GMT, Sunday November 22nd 2009
Engineers are now onsite looking into the external power problems being experienced at the
Data Centre where our servers are based.
We will post further updates here as soon as they are available.
Message 0020 - Posted at 3.26am GMT, Sunday November 22nd 2009
Due to external power supply problems Davros, our main server, is at present unobtainable.
We have engineers looking into this problem for us and hope to get all services back online
as soon as possible. We will post updates here as soon as they are available.
Message 0019 - Posted at 4.50pm BST, Friday August 3rd 2007
Our services are now back to full operation.
Message 0018 - Posted at 7.00am BST, Friday August 3rd 2007
Our Scole office will be without power between 08.45am and 5.00pm today. As a result our incoming email services will be very limited during this period. If you wish to contact us via email during this period please use our datatechdtp@electramail.co.uk email address. Our servers and all of our clients services will not be effected. All email sent to our usual addresses will be dealt with once the power is restored.
Message 0017 - Posted at 1.52am BST, Tuesday July 3rd 2007
Due to adverse weather conditions some clients are experiencing intermittent ADSL (Broadband) connection problems. These are affecting customers of all Internet service providers and are beyond the control of DataTech D.T.P. It is expected that these problems will be rectified within the next 48 hours.
To report a problem please send an email to support@datatechdtp.co.uk or telephone 01379 742772